Responsible Gaming
at jebaje

Our Commitment to Safe Play

jebaje was built for Bangladeshi players who enjoy gambling as a form of entertainment — cricket betting during BPL and T20 World Cup season, live casino sessions, slots, and more. We are deeply committed to ensuring that the jebaje platform remains exactly that: a source of entertainment, not a source of financial or personal harm.

Responsible gaming is not an afterthought at jebaje — it is embedded into every aspect of the platform from account registration to payment processing to the design of our bonus system. Our responsible gaming programme is built on international best practices and is designed to give every jebaje player in Bangladesh the information, tools, and support they need to make informed decisions about their gambling activity.

jebaje acknowledges that for a small percentage of players, gambling can move beyond entertainment and develop into a harmful habit. We take this seriously. The tools and resources described on this page exist precisely to help players recognise the early signs of problem gambling, take immediate protective action, and access professional support when needed. We encourage all players to read this page carefully and to use the available tools proactively — not only when a problem has already developed.

18+ Age Restriction

The jebaje platform is strictly intended for adults aged 18 years and above. This requirement is non-negotiable and applies equally to all players regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in the country.

Age verification is a compulsory step during the jebaje account registration process. jebaje uses automated checks as the first line of verification. Where automated checks are inconclusive, jebaje will request a copy of your National Identity Card (NID), Bangladesh passport, or other government-issued photo identification before your account is permitted to make deposits or place bets. Providing false information about your age constitutes a breach of jebaje's Terms & Conditions and will result in immediate account closure with forfeiture of any winnings derived from activity while underage.

Protecting Minors in Your Household

If you share a device with children or young people, jebaje strongly recommends the following precautions to prevent access to the jebaje platform by anyone under 18:

• Always log out of your jebaje account after each session, especially on shared devices such as family smartphones or tablets.
• Use a unique, strong password for your jebaje Login that is not known to other household members and is not the same as your bKash or Nagad PIN.
• Enable device-level locks such as screen PIN, biometric authentication, or parental control features available on Android and iOS devices to prevent unauthorised access.
• Install parental control software on shared home computers or family devices. Many Bangladeshi internet service providers offer network-level filtering options upon request.

Warning Signs of Problem Gambling

Problem gambling develops gradually and is often difficult to recognise from the inside. jebaje encourages all players to check in with themselves regularly and to take any of the following warning signs seriously. Recognising a problem early dramatically improves the outcome of seeking help.

Ask yourself honestly: do any of the following apply to your current relationship with gambling on jebaje or any other platform?

Deposit & Loss Limits

Deposit and loss limits are one of the most effective preventative tools available to jebaje players. Setting a limit before a problem develops — not after — is the responsible gaming best practice that jebaje actively encourages for all account holders.

To set or adjust a deposit or loss limit on your jebaje account, navigate to Account Dashboard → Responsible Gaming → Limits after completing jebaje Login. All limit changes are recorded in your account history with a timestamp in Bangladesh Standard Time (BST, UTC+6).

When a deposit limit is reached, jebaje's payment system will automatically decline any further deposit attempts for the remainder of the applicable period, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer. This cannot be overridden by contacting customer support during the cooldown window.

Time-Out & Cooling-Off Period

A time-out is a short-to-medium-term break from gambling on jebaje. It is the right tool to use when you feel you need a pause — after a losing run, after an unexpectedly long session, or simply when life circumstances call for stepping back temporarily.

During an active time-out on jebaje, the following applies to your account:

• All real-money game access is suspended — you cannot place bets on cricket, sports, live casino, slots, or any other jebaje game.
• All deposit methods (bKash, Nagad, Rocket, Upay, bank transfer) are blocked. You cannot top up your jebaje account balance during the time-out period.
• Your account remains open and accessible for reviewing your account history, transaction records, and responsible gaming settings.
• Withdrawals of an existing balance remain available during a time-out. You will not lose access to funds already in your account.
• All promotional and marketing communications from jebaje are suspended for the duration of the time-out period.

Available Time-Out Durations

jebaje offers the following standard time-out periods. All durations are fixed — a time-out cannot be ended early once activated.

• 24-hour time-out — resets at exactly 24 hours after activation (BST, UTC+6).
• 48-hour time-out — a two-day pause ideal for post-session reflection.
• 7-day time-out — a full week away from the jebaje platform.
• 30-day time-out — a monthly cooling-off period. If you are considering a 30-day time-out, jebaje also recommends reviewing the self-exclusion option in Section 6 below.

Time-out can be activated instantly via Account Dashboard → Responsible Gaming → Take a Break after jebaje Login. You can also request a time-out by contacting support at jebaje.com — our support team will action your request within one hour.

Self-Exclusion Tools

Self-exclusion is jebaje's most robust player protection tool, designed for players who recognise that they need a longer or permanent break from gambling. Unlike a time-out, a self-exclusion cannot be reversed during its active period under any circumstances — not by the player, not by customer support, and not by any third party acting on behalf of the player.

jebaje treats self-exclusion requests with the highest level of urgency. When you submit a self-exclusion request, jebaje will action it within one hour of receipt during normal operating hours and within four hours during off-peak periods. All self-exclusion requests submitted via email to support at jebaje.com are acknowledged immediately with a confirmation response.

How to Activate Self-Exclusion on jebaje

Support & Help Resources

No one should face a gambling problem alone. jebaje's support team is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, Pohela Boishakh, and all public holidays — to assist players who have concerns about their gambling behaviour or wish to activate any of jebaje's responsible gaming tools.

Contacting jebaje's Responsible Gaming Team

• Email: support at jebaje.com — include "Responsible Gaming" in the subject line. Responses within one Bangladesh business day (BST, UTC+6).
• Live Chat: Available 24/7 directly on the jebaje platform after completing jebaje Login. This is the fastest way to activate a time-out or self-exclusion immediately.
• WhatsApp: WhatsApp contact details are provided to registered players via the account dashboard after identity verification is complete.

External Help & Counselling Resources

jebaje encourages players who feel they may have a gambling problem to seek professional support beyond the tools available on the platform. The following types of resources are available to players in Bangladesh and internationally:

• Mental health clinics and counselling centres in Dhaka and major cities including Chittagong, Sylhet, and Khulna can provide confidential counselling for behavioural addiction issues. Ask your doctor or a trusted medical professional for a referral to an appropriate specialist.
• Kaan Pete Roi — Bangladesh's mental health telephone support line — offers confidential listening and counselling in both English and Bengali for individuals experiencing emotional distress, including issues related to financial stress caused by gambling.
• Gamblers Anonymous (www.gamblersanonymous.org) — an international peer-support organisation with a 12-step recovery programme for people with compulsive gambling habits. Online and in-person meetings are available in multiple languages.
• GamCare (www.gamcare.org.uk) — a leading international responsible gambling support organisation offering a free helpline, live chat counselling, and a structured online recovery programme accessible from Bangladesh.
• BeGambleAware (www.begambleaware.org) — provides free, confidential information and support for anyone affected by problem gambling, including friends and family members of someone experiencing gambling harm.

Practical Safe Play Tips

Whether you are a new jebaje player or a long-standing member of the community, the following practical guidelines will help you keep gambling a fun, controlled, and sustainable part of your leisure time.

• Set a strict entertainment budget. Before each gambling session, decide the maximum amount you are prepared to spend as entertainment — exactly as you would budget for a cinema ticket or a meal out. Once that amount is gone, end the session. Never gamble with rent money, utility funds, school fees, or any money earmarked for essential expenses.
• Treat losses as the cost of entertainment. The house always has an edge in casino games. Losses are a normal and expected part of gambling — they are not a signal to bet more. Never increase your stakes to recover lost money. The only reliable way to manage losses is to set a firm stop-loss limit and stick to it.
• Use the session timer feature. It is easy to lose track of time during an absorbing cricket bet or a live casino session. Set a session time limit via your jebaje account dashboard and take a genuine break — ideally away from your device — when the alert triggers.
• Never gamble under the influence of alcohol or when emotionally distressed. Impaired judgment leads to impulsive decisions, larger bets, and extended sessions that you would not choose with a clear head. If you have had a difficult day, experienced a family conflict, or are feeling anxious, that is not the time to open the jebaje platform.
• Balance gambling with other leisure activities. Gambling should be one activity among many in your leisure time — not the primary one. Maintaining other hobbies, spending time with family and friends, and engaging in physical activity helps keep gambling in a healthy perspective.
• Keep a record of your gambling activity. Periodically review your transaction history in the jebaje account dashboard to see your actual deposit and withdrawal figures over the past month. Real numbers are often very different from our perception of how much we have spent. This simple habit can reveal patterns that prompt timely action.
• Talk to someone you trust. If you are worried about your gambling, talk to a family member, a close friend, or a colleague. Isolation makes problem gambling worse. Honest conversation is often the first step toward positive change.
• Use jebaje's responsible gaming tools proactively, not reactively. The deposit limits, session timers, time-out, and self-exclusion features on jebaje are most effective when set up before a problem develops. Make a habit of reviewing your responsible gaming settings every month — adjust them to reflect any changes in your financial situation or leisure time.